> It turns out a lot of people use it, and Facebook, and there will be more. To
> ignore them is silly.
>
>I agree, I think it's being out of touch with reality to ignore
>Twitter and Facebook, whether or not it's the best medium or what you
>personally think of it. And the comment comparing this to sending
>people out to pubs is absurd; one is (fairly easily) technically
>feasible, while the other is highly impractical. We can always point
>people to relevant ML threads, wiki pages, help questions, etc.
>
>
+1. The number of people who's first entry to the Internet is Twitter and
Facebook is huge.
It's a good strategy to respond with links to our core support tools.
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