Hello John, At 8:49 AM on Friday, May 28, 2004 it seems you posted the following to [EMAIL PROTECTED] in regards to Mail Chat.:
> [...] One of the feelings that I get regarding feedback, is that of > confusion. It's unclear often if any/which venue RL relies on for > feedback. This confusion doesn't seem to be mine alone.. [/...] Agreed, this does seem to be the case & I do wonder, with the tech sophistication currently available, why a good system, some formal rules & a clear explanation of the steps a user is to take. Ex: Step 1: user posts steps to bug to list Step 2: gather confirmations (or not) Step 3: If confirmed by others, report this way in this form Step 4: auto response from bugtrak that bug has been registered. Step 5: auto response from bugtrak that bug has been assigned or rejected. Step 6. auto response from bugtrak that bug has been fixed, etc. These are steps that moderators & RIT Labs could develop & post periodically. This is done for Poco mail client. The developer reads the bug reports/suggestions & an item log is developed. > [...] I still would expect curt criticisms to be digested in a > sensible way and not simply taken personally or discarded. [/...] Sure, me too but human nature being what it is, most people will probably react better to a constructive comment that to an over-generalized curt/nasty/rude/over-reaching comment. A slightly different example which is not exactly applicable here but I think illustrates my point: If a person 'A' tells a lie to person 'B', person 'A' can react by saying: 1. Person 'B', you are a liar (or) 2. Person 'B' you have just told me a lie. In the first case, Person 'A' attacks the person. In the second case, Person 'A' attacks the problem Anyway, this thread is now probably too philosophical for the subject so I will cease this line or take it to TBOT although I think it does affect all of us & so is actually not OT. Enjoyed the 'conversation'. I suppose this could have been one use for a "Bat Chat". -- Jan Rifkinson Ridgefield, CT USA TB! V2.11 Beta/8/W2K_SP3 ICQ 41116329 ________________________________________________________ Current beta is 2.11 Beta/8 | 'Using TBBETA' information: http://www.silverstones.com/thebat/TBUDLInfo.html IMPORTANT: To register as a Beta tester, use this link first - http://www.ritlabs.com/en/partners/testers/
