Hello Boris!

On Friday, September 03, 2004, 9:59 AM, you wrote:

MB>> I trust that support will be there for me, if I need it

BG> Ritlabs support? I emailed them several times and got no respond.
BG> I can't even be sure it exists. :D

I am sorry that you have had that bad experience.

When I first got The Bat!, I was even more inexperienced with
computers than I am now. I downloaded a faulty copy of v.1.61, and it
wouldn't function on some very basic things. But I didn't even know
that there could be such a thing as a faulty download.

At least two of the team responded and tried to help me. Eventually
someone on tbudl convinced me to download again, and the new copy
worked. Because of the language difference, I think, I had not been
able to make my RITLabs correspondents understand my original problem.
For a new user, it was very frustrating. But I appreciated their
courteous attempts to help.

It seems to me, also, that Stefan and Maxim and 9Val and others are
doing their best to help with problems here on tbbeta.

Have you tried a private mail to one of them about your difficulty?

-- 
Best regards,
Mary

The Bat! 3.0 on Windows XP 5.1 2600 Service Pack 2



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