Hello Mary, On Thu, 7 Oct 2004 11:16:34 -0500 GMT (07/10/2004, 23:16 +0700 GMT), Mary Bull wrote:
MB> But I think Stefan deserves high praise for even responding to our MB> posts, given how little that is positive he could tell us. At least MB> RitLabs is talking with us in public about the problem again. <lurk mode off> Let me express my agreement with this. Let me also express my surprise in the fees a technical writer gets. (Maybe I should change my job?) And since I'm in an expressing mood, let me express how happy I am that the value of the help file is finally being recognised. OK, so I have been with TB for over 5 years, I don't look into it's help often any more. But when I use a new software, I heavily use the help and the FAQ (Knoppix being a current example). Sometimes to find answers, and sometimes to just browse around and see what this thing can do. TB is not a trivial software, and I would think that many new and not-so-new users will take a look frequently. Without this tool, I can imagine many giving up half-way and looking elsewhere. I would like to give an example of a professor I converted to TB one or two years ago. He uses only the Inbox, no filters, no templates. I tried to tell him that there is so much more to it, he just needs to ask me or TBUDL, but you know how shy some people can be. He will certainly not subscribe to TBUDL. And he has no real attachment to TB, so the psychological and organisatorial "cost of switching" are very low. If he could explore a help file privately, without the risk of losing face, improve his settings, he would have a lot more value for his money, get attached to TB, and recommend it to other people. Just my � 0.02 worth. <lurk mode on> -- Cheers, Thomas. Have you ever imagined a world with no hypothetical situations? Message reply created with The Bat! 2.12.02 under Chinese Windows 98 4.10 Build 2222 A ________________________________________________________ Current beta is 3.01 RC/5 | 'Using TBBETA' information: http://www.silverstones.com/thebat/TBUDLInfo.html IMPORTANT: To register as a Beta tester, use this link first - http://www.ritlabs.com/en/partners/testers/
