Hall�chen Dierk, Tuesday, January 18, 2005 @ 9:48:13 AM:
> Sure, I haven't read many license agreements lately but, is "support > and answers" actually what we pay for? Many big corporations offer > support plans, where you have to pay extra for support. The same > corporations and many lesser one, too, ask you to pay for upgrades, > sometimes even updates. Don't compare apples and oranges. The support contracts you mention don't apply to support like bugfixes or neccessary improvements to finish the products as they were sold. Theses contracts include additional or enhanced support like special telephonsupport, 24h replacements, etc.pp. Nothing we are talking about right now. > Yes, it would be nice to get at least rough estimates and the > occasional "we are listening" from RITLabs, but are we entitled to get > it? Yepp, 'cause we paid for a working product with every promised function in it. And the product we got does neither work as it should nor has every promised fuction working. So we have a legal claim for subsequent improvement - even in Russia/Moldova or where ever RITlabs sits. But that doesn't count either - at least for German customers. They bought TheBat! normally via element5 and so German law applies. Michael -- Erwerbsregel #1 Hast Du erstmal ihr Geld, gibst Du es niemals wieder zur�ck. A Browser You can Trust: www.spreadfirefox.com
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________________________________________________________ Current beta is 3.0.2.10 | 'Using TBBETA' information: http://www.silverstones.com/thebat/TBUDLInfo.html IMPORTANT: To register as a Beta tester, use this link first - http://www.ritlabs.com/en/partners/testers/
