Hello, > it says an account exists with that e-mail address
That account was disabled, that's why you couldn't sign in or reset the password. We have just re-activated it. Please try to sign in/reset the password now. And you can always contact us via email: https://www.ritlabs.com/en/about/contacts.php -- Alexander Petrari Ritlabs, SRL str. București, nr. 67 MD-2012, Chişinău Republic of Moldova Ph: +37322 808404 Fax: +37322 808405 Like us on Facebook: https://www.facebook.com/ritlabs Follow us on Twitter: https://www.twitter.com/ritlabs ________________________________________________ Current version is 9.1.18 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html