Hello Jim, Thursday, August 8, 2013, 4:19:04 PM, you wrote:
> Thursday, August 8, 2013, 8:43:38 AM, you wrote: >> Is there something I can try or do I have to resort to a backup which may or >> may >> not be corrupted as well? > Since it doesn't appear with all messages, but only for those > earler than August 3, I'd suspect that the problem is a corrupted > message received on August 3. Open the Connection Center for her > account and "dispatch all messages on server" with it, then delete > the last August 3 message and see if that stops the message. If it > does not, repeat until the message goes away. > I've had similar problems with corrupt messages at the server end, > and once the bad message is located and deleted, all works well again. > If she downloads the messages to local storage and deletes them > from the server, then of course this won't work and the message > would indicate corruption in the local folder. In that case, > restoring from a backup would be the only feasible solution. If it's an IMAP folder, you can try to clear the cache. I have also report a bug if the subject on a message has an opening parenthesis without a matching closing parenthesis which can stall message downloading. Good luck. -- Best regards, Tony mailto:t...@parkinch.co.uk The Bat! 5.4 ________________________________________________ Current version is 5.2.2 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
