Hello Anthony,

Sunday, October 26, 2003, 2:01:14 PM, you wrote:

AGA> 1. PGP support

AGA> PGP support for Outlook Express with PGP 8.x works great.  It hardly
AGA> works at all with The Bat.

This is quite strange to hear. From my experience, it's quite contrary
:-)

AGA> No sense in having twenty different options for PGP support if
AGA> almost none of them work correctly.

Please specify. There are some minor problems (like encryption when
there are some invalid/expired keys, which should be fixed), but it
works good in general, as far as I understand...

AGA> What's wrong  with just having buttons like OE?

There will be buttons. But, frankly, I personally did not feel any
real need for them - everything is done automatically at my system.
:-)


AGA> 2. Too many bugs

AGA> The product crashed at least three dozen times while I was trying to
AGA> tidy up folders imported from OE.

This is really strange and rare case. Because OE's folder structure is
not documented, some messages could be imported in a strange way that
could cause some internal conflicts. But it is better to have detailed
description of those crashes. I would also recommend to check RAM for
errors when time allows because it looks like becoming a very common
problem nowadays...

AGA> There is no excuse for _any_ bugs in a commercial product.

I agree. But you know what the reality is...

AGA> Also, if PGP Keys is running concurrently with The Bat, some operations
AGA> in The Bat appear to crash the PGP SDK service.  This isn't acceptable,
AGA> either.

That happened once for me, but it was several months ago and I could
not see the connection with The Bat!  Now, I have a clue an will try
to make more research on this subject.


AGA> 3. Sparse documentation

AGA> I'm not one to depend a great deal on documentation, but the online help
AGA> for The Bat is among the sparsest I've ever seen, and it's a complex
AGA> product.  I can usually figure out things on my own, but some things
AGA> just have to be documented, and from what I've seen, they often are not.

Such as... ? :-)

Thank you for your input and we'll see how the development go in the
next few months. I hope, nobody will get disappointed  :-)


-- 
Cheers!
 Stefan

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