Hello Alexander, I am not sure that I understand your points exactly.
Thursday, January 6, 2005, 1:49:46 PM, you wrote: SM>>> I agree that the support on this mail list is absolutely excellent. I SM>>> just do not think it appropriate for a software developer to take SM>>> money for a business/pro version and not provide some degree of SM>>> support without depending on unpaid volunteers. >> I agree wholeheartedly. Naturally for me I'd rather see lower prices and >> this sort of community support but I am almost certain that this is not >> way to go for a business point-of-view. ASK> Which business take care of their IT/mail infrastructure itself? A lot. Many probably should not do so. Part of my job is running package and outsourcing selection processes for companies (small, medium and absolutely gigantic). However, I do not see how this relates to a manufacturer failing to support a product they produce. ASK> Those that actually do are either very, I beg your pardon, stupid, or ASK> rather big, so that they have their own IT administration and end user ASK> support (be it internal or outsourced, doesn't matter). I think that is a bit of a leap. It is not always stupid to retain in house and a golden principle is do not outsource what you do not understand (and like most principles there are cases where this does not apply). ASK> SMB's should leave the support to their system builder/integrator, thats ASK> the way customer relations are meant to work... What customer relations? Are you saying that the customer relations procedures should be outsourced, just commodity business processes (like Accounts Receivable), or are we just talking technology here. I know many SMBs who are far better served by doing it themselves. ASK> I don't go and try to fix my car myself. I don't go and call the vendor for ASK> help. I go to the nearest expert that I know (a mechanic, a garage) and ASK> tell them I have a problem. They fix it, they're the experts. Indeed. I do expect that they can get help from Ford, GM, etc though. My apologies for completely misunderstanding your point. -- Stuart ________________________________________________ Current version is 3.0.1.33 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
