Hallo Chew, On Thu, 2 Apr 2009 08:59:20 +0800GMT (2-4-2009, 2:59 +0200, where I live), you wrote:
CYL> Now my question, and an exasperated one (or two): How did all those CYL> e-mail messages get lost? Why did they disappear? There are a lot of reasons why the messages in your inbox got lost. -You deleted them manually (by accident) -They got purged due to your settings -One of them contained a virus and your virus scanner deleted the file with the virus (all messages in a folder are stored in a single file) -Your inbox got corrupted The last reason is likely, every folder contains all messages in a single file. Deleted messages are marked as deleted, but stay in the message base until you compress it. Your Inbox will receive all messages and until you compress it, it will still contain all of those messages. Large files with lots of mutations are more likely to go bad than small files with few mutations. Therefore an often expressed advise is not to use your Inbox for permanent storage as that tends to lead to huge Inboxes that are likely to go corrupt. The best way to prevent corrupted message bases is not to store messages permanent in the Inbox and to purge and compress all of your folders regularly. I'm doing that on exit (that's a setting in the account properties) but others don't like to wait on the maintenance when they're closing down and do it manually or schedule it automatically sometime. CYL> My other questions, now that it appears that I have lost all those CYL> messages. Should I re-install the program? No reason to install TB again. There's nothing wrong with the program. When one Word document gets corrupted you don't install Word again, do you? CYL> Will the messages in the folders and the new ones in the Inbox CYL> disappear if I did that? Not likely. Uninstalling a program doesn't delete the files the user created with that program. Suppose that uninstalling Excel meant that all Excel files got deleted too. I've more than once uninstalled TB for various reasons (that's what happens when you're beta testing) and never lost any messages. CYL> I had the program back up everything (I think). How do I restore the CYL> backup? When you're using the backup feature and you configured it to backup everything then it should be possible to restore the single folder that lost its messages. But restoring that single folder will mean that it gets overwritten, so you'll need to move the current contents to another folder. After you've done that the procedure is: Tools -> Restore -> Select 'folders with messages' and 'Let me choose the folders to restore', uncheck the other options. Press the 'Add' button and browse to the backup you want to restore, in case you don't know where that is being stored look first at the properties of your backup schedule, after selecting the backup press OK, select the account to restore, select the folder to restore and you're done. -- Groetjes, Roelof WinErr: 010 Reserved for future mistakes by our developers http://www.voormijalleen.nl/ The Bat! 4.1.11.8 Windows Vista 6.0 Build 6001 Service Pack 1 3 pop3 accounts OTFE enabled Quad Core 2.4GHz 4 GB RAM
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