... such unfamiliar concepts.
I wonder how many people get to actually DO that stuff. The customers for my products are scattered around the world. The "users" are mostly IT people and data-security people at big companies (banks and credit-card companies and financial clearing houses and government departments (various departments, various governments). Some are developers writing apps with which our hardware-and-software, or (gawd-forbid) a competitor's, might be integrated. Even if there were a perceived business need and a requirement to test my documents or the user interface, I can't imagine where we'd acquire the necessary bodies. Our customers aren't going to send their staff. We aren't going to visit them with a traveling road show (that would interact with one or two persons at each location). Our product and our market assume a certain industry knowledge and experience that you don't get by rounding up some street people, nor even by raiding the local technical college for an afternoon of diverting technical fun... and free donuts... :-) The closest I can come are our in-house product testers (eng-test and QA) and our support people. And they've mostly seen it all before, so they can't really simulate a naive customer/user all that well. Sometimes I get access to a new kid for a day or three, which means that the introductory stuff and some of the basic config instructions have been refined by such exposure over the years, but the "victims" always seem to get pulled away to "real" work before they ever get into the more arcane aspects of our products (or of my documents about same). Is there a whole world of possibility that I'm missing here? Kevin in Ottawa The information contained in this electronic mail transmission may be privileged and confidential, and therefore, protected from disclosure. If you have received this communication in error, please notify us immediately by replying to this message and deleting it from your computer without copying or disclosing it. ______________________________________________ Author Help files and create printed documentation with Doc-To-Help. New release adds Team Authoring Support, enhanced Web-based help technology and PDF output. Learn more at www.doctohelp.com/tcp. Interactive 3D Documentation Parts catalogs, animated instructions, and more. www.i3deverywhere.com _______________________________________________ Technical Communication Professionals Post a message to the list: email [EMAIL PROTECTED] Subscribe, unsubscribe, archives, account options, list info: http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com Subscribe (email): send a blank message to [EMAIL PROTECTED] Unsubscribe (email): send a blank message to [EMAIL PROTECTED] Need help? Contact [EMAIL PROTECTED] Get the TCP whole experience! http://www.techcommpros.com
