OTOH, my experiences with Adobe have been excellent. Horses for courses.
Cheers,
Sean
----- Original Message ----
From: Gene Kim-Eng <[EMAIL PROTECTED]>
<snip>
Comments I made about my abysmal Adobe support
experiences compared to most other SW companies
were not intended as "Adobe-bashing," but merely as
an explanation for why I am not surprised when Adobe
makes business decisions that seem bent on ticking
off existing customers as it lures new ones in. Any
company's business decisions regarding existing
customer support/relations vs new customer marketing
can be discussed on their perceived merits (or lack
thereof) without having to raise any issues of legality,
ethics or morality.<snip>
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