On Fri, 2013-11-01 at 00:50 -0500, James Forrester wrote: > However, each and every time I use "WONTFIX" I expect to get reverted > (in VisualEditor I'd guesstimate that 50% of WONTFIXes are REOPENED, > generally within the day); each revert war takes ~ an hour of my time, > over the ensuing weeks, until either they give up or I re-prioritise > my time and just pretend that it's still marked as "WONTFIX". Not > really that efficacious a use of my time.
The problem when setting WONTFIX is always that reporters and "passionate" users expect an explanation (which takes time to write up if there's no awesome and all-embracing documentation or usability testing studies data publicly available already) that they might disagree with. This is an even bigger problem with design decisions. I share the conclusions in [1] that UI and workflow of bug trackers do not support discussing and iterating designs. https://bugzilla.mozilla.org/page.cgi?id=etiquette.html has a section called "No whining about decisions" which covers that problem. Might be worth to get a similar version of that page also onto our Bugzilla server. andre [1] Ko, Andrew J. and Chilana, Parmit K.: "Design, discussion, and dissent in open bug reports". Available at http://faculty.washington.edu/ajko/papers/Ko2011ContentiousBugReports.pdf -- Andre Klapper | Wikimedia Bugwrangler http://blogs.gnome.org/aklapper/ _______________________________________________ teampractices mailing list [email protected] https://lists.wikimedia.org/mailman/listinfo/teampractices
