Hey, Nice article, I found the parts at the end about why this happens so often most interesting. The "suspicion of authority based on class, expertise, and background" line is making me scratch my head a bit though. Does the author mean to say "authority of any form", or is there some commonality between those sources of authority that I'm missing? Those based on class and those based on expertise are as far apart as one can get no?
It does seem that "The Cost of Using Metrics Like an Idiot" would be a better title, since one can have accountability without using metrics poorly. Cheers -- Jeroen De Dauw - http://www.bn2vs.com Software craftsmanship advocate Developer at Wikimedia Germany ~=[,,_,,]:3
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