Customer Service, in general, was a victim of the Great Recession. Companies cut to the bone, went out of business or merged - the end result is less competition. Companies continue to refrain from investing in customer service since less competition means less churn - especially when they know their customers can't afford investing in an alternative product so it becomes a reasonably safe gamble. This is not unique to technology - I have seen it in pretty much all areas, especially B&G type contractors.
Thomas C. Steele Technology Director Manteno CUSD #5 From: tech-geeks-boun...@tech-geeks.org [mailto:tech-geeks-boun...@tech-geeks.org] On Behalf Of Chris kuntzman Sent: Tuesday, October 12, 2010 8:04 AM To: tech-geeks@tech-geeks.org Subject: [tech-geeks] Venting - Interactive Whiteboard Company Ok, I'm wanting to vent a little!! Anyways... We purchased a .............table, which is basically the opposite of a dumb table, on July 20th of this year. Now my complaint/vent, it took almost 2 months to get here and get it setup (Sept 23rd, it was unpacked and installed, and the training was done). Found out the device had an issue with the sensitivity of the touch area. Adults could push hard enough to make it work, but kids could not. They said they would send us a new top, or even a replacement. Now they are saying is a software issue, and the repair person will be out this week to fix it. So... I've been waiting almost a month to get a software fix on a brand new device, that already took 2 months to get. In short, I ordered it on July 20th, setup on Sept 23rd, finally (MAYBE) be able to use it on Oct. 13th. That's three months for something that cost about $6500. Lets just Say I've VERY, VERY disappointed with that brand of equipment. It's not the vendors fault... At least not that I'm aware of, they are telling me it's the manufactures fault for the delays. I will do everything in my power to talk my district into ever purchasing anything from that brand of device again. AGGHHHH, what ever happened to customer service, and making your customers happy? Chris Kuntzman Director of Computer Services Taylorville Community Unit School District #3 217-287-1318 ckuntz...@taylorvilleschools.com<mailto:ckuntz...@taylorvilleschools.com> THIS TRANSMISSION IS INTENDED AND RESTRICTED FOR USE BY THE ABOVE ADDRESSEE ONLY. IT MAY CONTAIN CONFIDENTIAL AND/OR PRIVILEGED INFORMATION EXEMPT FROM DISCLOSURE UNDER FEDERAL OR STATE LAW. IN THE EVENT SOME OTHER PERSON OR ENTITY RECEIVES THIS TRANSMISSION, SAID RECIPIENT IS HEREBY NOTIFIED THAT ANY DISSEMINATION, DISTRIBUTION, OR DUPLICATION OF THIS TRANSMISSION OR ITS CONTENTS IS PROHIBITED. IF YOU SHOULD RECEIVE THIS TRANSMISSION IN ERROR, PLEASE CALL US IMMEDIATELY AT 217.824.4951, DELETE THE FILE FROM YOUR SYSTEM, AND DESTROY ANY HARD COPIES OF THIS TRANSMISSION. THANK YOU. Taylorville Community Unit School District #3 Taylorville, Illinois
| Subscription info at http://www.tech-geeks.org |
