Best way I know of is to get on the NANOG list. Once on there, you can ask the list for a Verizon contact to contact you.
There are quite a few Verizon network people on there. On 09/15/11 10:27, Brian Gold wrote: > Hello all, > > Over the past week, we've discovered that there is an issue with the > way some Verizon DSL customers are being routed in Western > Massachusetts that is preventing them from reaching my employers > public IPs. The problem is only limited to Verizon DSL customers, > everyone else can reach these IP addresses just fine. After many hours > on the phone with Verizon tech support, I finally managed to get > myself and one of my coworker's home dsl connections switched from a > "redback router" to a "juniper router" which resolved the issue, but > only for us. I was told that everyone else in the area that is being > affected by the issue have to individually call Verizon tech support, > go through the same multi-hour troubleshooting steps, and if the > technician is bright enough to recognize what is going on, get their > issue escalated up to the central office where (in 2-4 business days) > they will be switched over to the juniper router. Obviously, this is > not the ideal solution. I'd really like to make the higher ups at > Verizon aware of this issue and come up with a solution for all of the > affected customers, but because I only have a residential account and > my employer doesn't use Verizon, I've been stymied in all of my > attempts so far. Does anyone here have any contacts at Verizon that I > could get in touch with? > > Thanks, > Brian Gold > _______________________________________________ > Tech mailing list > [email protected] > https://lists.lopsa.org/cgi-bin/mailman/listinfo/tech > This list provided by the League of Professional System Administrators > http://lopsa.org/ -- END OF LINE --MCP _______________________________________________ Tech mailing list [email protected] https://lists.lopsa.org/cgi-bin/mailman/listinfo/tech This list provided by the League of Professional System Administrators http://lopsa.org/
