Based on what you said the mailing list should be renamed and the old name should be used to create tickets.
People that are looking for help and "missed the memo" will get the ticketmade and thus the help they want. People concerned enough for discussion will be very easy to re-train. Tom -- http://EverythingSysadmin.com <http://everythingsysadmin.com/> -- my blog http://www.TomOnTime.com <http://www.tomontime.com/> -- my videos
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