> From: tech-boun...@lists.lopsa.org [mailto:tech-boun...@lists.lopsa.org] > On Behalf Of Andrew Hume > > we've tried this on SIlverLining (an AT&T cloud) and RackSpace, with
I can't comment on silverlining, but I can say about rackspace: They are both clueless, ignorant, and stubbornly idiotic about their network architecture. I have a long story, which I'll shorten as such: A client that I provide IT service to is a web hosting company. They were hosted at rackspace, and they were having intermittent reliability problems. I installed a bunch of monitoring software, and spent a bunch of time digging into it, and concluded that the storage network is lossy. I opened several support tickets with rackspace, and after a whole lot of chest thumping, (as well as referring to the phrase "fanatical support" for the purpose of undermining the credibility of my complaint, the irony of which does not escape me) ... And after me showing and proving... They still deny any such problem. The main justification is that "You're the only one complaining," which is another way of saying "You're the only one with the combination of knowledge and willingness to dig in and find it." So we stopped using rackspace. Side note. One of the systems is a legacy system in place for a legacy nonpaying customer, where mgmt decides, we leave the server turned on, but use bare minimum effort to support it. Once in a while, something goes wrong in drupal, so another admin decides, the way to handle it is to reboot the server via cron. It works for a few days, and then we get the cron failure email alert "/sbin/shutdown: command not found." ;-) Which *really* demonstrates the fault of the storage system. But RS didn't want to hear any of that. Can't reproduce it when we look at it together, it's a non-issue. Happens only when a person isn't looking. Only detectable by a machine monitoring. pfffft. heheheheh... Anyway, I hate rackspace, as you might have noticed. _______________________________________________ Tech mailing list Tech@lists.lopsa.org https://lists.lopsa.org/cgi-bin/mailman/listinfo/tech This list provided by the League of Professional System Administrators http://lopsa.org/
