I would very much steer you away from skype. Various limitations like ... Outbound Caller ID that's all 0's, and no 911 support, and so on.
You should look at asterisk appliances. (FreePBX, Trixbox, etc) You can have the external line delivered to you as a regular phone line, or get a PRI (regular T1) with DID call blocks, or have your trunk delivered to you via SIP. But SIP trunking is new enough that it's not awesomely well supported by phone providers, so be sure you know what you're doing (inlcuding QoS) before you go with a WAN sip trunk. Look at SIP softphone clients such as Xlite. Assuming you have at DID call block, you can have a DID number (or office extension) simultaneously ring the person's desk phone as well as their soft phone on their laptop. Make and receive calls as if you were in the office, including voicemail and caller ID and so on. If the above seem too overwhelmingly complex for you, ask a local cisco reseller. Also, watch these videos: (cisco.com, Products & Services, Voice & Unified Communications, Presence & Clients, Cisco Unified Personal Communicator) http://cisco.com/en/US/products/ps6844/index.html and http://cisco.com/en/US/products/ps7271/index.html and http://cisco.com/en/US/products/ps6567/index.html On 12/10/09 11:07 AM, "Chuong Dao" <[email protected]> wrote: > > I am with a company that handles a lot of tech support calls. We have a few > mitel PBX 3300 ICP boxes. Recently I was reading about Skype opening up SIP. I > am wondering if someone can give me some advices on how to get us started with > the capability to use softphone services like Skype to allow tech supports to > call from home in case of emmergency(we're in Ohio and the winter is here). We > are using a solution through Mitel for this but it is too expensive. > > I am open to any suggestions. VosKY VISIP-EX is also something I am looking > into. Thanks. > > -CD > > > > _______________________________________________ > Tech mailing list > [email protected] > http://lopsa.org/cgi-bin/mailman/listinfo/tech > This list provided by the League of Professional System Administrators > http://lopsa.org/ _______________________________________________ Tech mailing list [email protected] http://lopsa.org/cgi-bin/mailman/listinfo/tech This list provided by the League of Professional System Administrators http://lopsa.org/
