Hi All,
Title: Software Change Management, Quality Assurance & Tier 2 Support Specialist Location: Washington DC (metro accessible) Rate: $40 per hour Duration: Long term Please obtain the right to represent the candidate before submitting the resume. Software Change Management, Quality Assurance & Tier 2 Support Specialist Skill Set Description: The selected candidate must have: Excellent Customer Service Skills; team player and ability to work effectively in a diverse environment; excellent communications, writing and interpersonal skills and be able to work well under pressure and time constraints Extensive knowledge of the REMEDY Change, Incident and Asset Management Suite. Understanding of software development life-cycle processes (SDLC) quality assurance life-cycle processes (QALC), and Quality Audit practices, including test methodologies, automation scripting, execution, and analysis. May be requested to work some evenings and weekends in support of software release and verification testing -- some of these tests may be performed remotely. Experience with SharePoint, Visual Studio .NET, Microsoft Application Center Test and/or Mercury suite (Quick Test Professional, Quality Center), and Microsoft Office productivity suite. Formal knowledge of Business and Requirements Analysis is a plus JOB SUMMARY: As a member of the Web Integration Team, Quality Assurance and Customer Relationship Management Group, the successful candidate will be responsible for providing Change Management and Quality Assurance Support for the Intranet, Extranet and Internet Web Applications. Also, as part of this role, the candidate would provide Tier 2 Support for Web Applications on the Intranet, Extranet, and SharePoint Platforms to ensure that Help Desk incidents are resolved within the defined quality standards and that users are supported. The ideal candidate will be comfortable working on multiple projects at the same time, dealing with different levels of stakeholders, alternating between handling Change Management Requests and coordination, Tier-2 Help Desk Incidents, Software Testing, Planning and coordination, based on industry best practices and standards (e.g., ITIL, SDLC, Six Sigma, CMMI) within the scope of the following two primary functions. FUNCTIONS: Software Change Management & Quality Assurance (Primary Role) The selected candidate is expected to apply the latest best practices of software quality and quality metrics and apply structure and expertise to continually reduce the test costs and risks associated with changes, and work with multiple groups across the organization, both technical and functional, for ensuring quality through all stages of the software development and change management life cycles. The primary responsibility and objective, involved with change management is to identify test requirements and risks, ensure the change request timeliness, accuracy, quality, completion, and compliance with change management policies and procedures. Specific Roles and Responsibilities Review and create change requests in REMEDY, test the change requirements, coordinate, schedule and carry out testing activities, review and design testing process, procedures, templates, and metrics; development and maintenance of test suite libraries; creation of well defined, reusable test scenarios for new and existing applications and enhancements; per test cycle, execute tests, track, document, and proactively communicate the results of the testing exercise. Work with developers to deploy the software changes and ensure quality Web Application Inventory/Asset Management - keep track of the asset management database in REMEDY Represent the Web Integration Team in the weekly Change Management Meeting which assesses the risk of changes, and follow-up with developers and project managers regarding the status/workflow of Change Requests Continuous Improvement: Responsible for improving the change management process and software quality. Provide Software Testing of Intranet, Extranet and IMF.ORG applications to support Security Patches, Hot Fixes, Disaster Recovery, High-Availability, and other upgrade/integration initiatives that are applied Use of Mercury Quality Control and Quick Test Professional tools to create functional and automated Software Testing of the Intranet, Extranet and IMF.ORG applications. Recommend and implement QA tools, workflow, and process improvements consistent with customer demand, existing resources, and enterprise strategy. Display leadership in automating QA processes and improving QA productivity. Develop metrics and implement measurements to quantify the effectiveness of QA processes, analyze collected data to determine cause and effect, recommend process improvements and establish ongoing reporting process. Tier 2 Support (Secondary Role) This role also requires extensive liaison and trouble-shooting with end users across the IMF, Application Developers, Service Management staff, Engineers, Network Administrators, and business users to resolve incidents that have been escalated to the Web Integration Team. Specific Roles and Responsibilities Respond to and resolve Tier 2 Incidents that are escalated to the Web Integration Team and providing customer technical support needs. Provide (backup) Customer Support to inquiries that may be received in the IMF Webmaster Support Email Account Provide Customer Support for the SharePoint External Partners Project Conducting analysis and trouble-shooting over the phone and occasionally in-person for end-users Remain knowledgeable and stay current of service offerings, current industry products and technology Regards David Sr. Technical Recruiter Vyshnavi Infotech LLC 201 Elden Street, Suite # 201 Herndon, VA 20170 703-880-5122 703 547 0135 Fax [email protected] www.vyshnaviinfotech.com <http://www.vyshnaviinfotech.com/> Yahoo Messenger: [email protected] <mailto:[email protected]> Certified Minority Owned Business Enterprise To be removed from our mailing list please reply with "REMOVE" in the subject line of your e mail. We apologize for the inconvenience if any caused.
