Staff roles - a bane or boon A staff role in an organization helps in accelerating, helping, or rejuvenating line activities. If a general manager - customer support is in a line role, then the training manager has a staff role. If a marketing manager is in a line role, then the blog coordinator is in a staff role, helping the marketing manager to promote his/her product or service. Thus a line activity directly serves the key result areas of a business and a staff role assists mainstream business.
Handling a staff role is like skating on thin ice. Though the top management will give you full authority and support to do your staff role, you will face a lot of hurdles, sometimes from the same management and your colleagues. I remember a couple of times when I functioned in the role of a training manager though my designation was otherwise. I had to constantly struggle and fight for resources and time. I once asked a senior colleague Palani with a lot of hands-on field experience, to help me in the training lab. He was too busy as, at the same time, he was also called to help a field engineer, a software engineer, or even the marketing team. But I put my foot down and said that I need his help till the lab session was over. Continue<http://tickledbylife.com/index.php/staff-roles-a-bane-or-boon/> http://tickledbylife.com/index.php/staff-roles-a-bane-or-boon/ best regards *[email protected]* -- Who is Panna Lal? <http://tickledbylife.com/index.php/who-is-panna-lal/>
