MANAGER'S AREA: Technology & Operations COMPUTER PROFICIENCY LEVEL: Advanced Years of Experience: 5+ years
COMPUTER SKILLS and SOFTWARE: * *Experience using Borland Caliber/RM, Caliber Define IT tools preferred.** * Knowledgeable with Mercury tool suite. Experience using Clarity/Open Workbench preferred. * OmniPlus experience a plus.* Job Description: * To serve as liaison between the business community and IT to understand business processes, conduct root cause analysis in support of process improvements, and translate business requirements into user and functional requirements. * Plan, conduct, and may direct the analysis of complex business issues to be solved with process changes and information systems. * Apply a broad knowledge of various business processes and functions and technical expertise to accurately anticipate organizational impacts. * Must be able to facilitate business requirements gathering and definition in various formats including joint collaboration sessions with business and IT, targeted Q&A sessions with multiple Subject Matter Experts, and one-on-one user interviews in order to provide solutions that meet business and user needs. * Should possess business domain expertise in the business unit(s) supported and understand the systems and capabilities of IT; analyze business partner operations to understand their strengths / weaknesses and determine opportunities to improve / automate processes and functions; assist in business process redesign and documentation; translate high level business requirements into user and functional requirements and manage changes to specifications; negotiate deliverables by facilitating communication between business unit(s) and IT from initial requirements to final implementation; participate in the recommendation of buy vs. build vs. re-use decisions; serve as liaison with Quality Management to insure test and integration plans meet requirement objectives; follow rigorous SDLC and project management life cycle and best practices, comply with internal Sarbanes Oxley (*SOX)* and other compliance related processes and adhere to Change Control and Problem Management procedures. Responsibilities: Works independently, advises less experienced staff, makes recommendation on projects or initiatives. Reviews/approves project development and leads project initiative requirements asks all universal questions (who, what when, where, how) to define project, estimates effort hours required to accomplish specific tasks for budget purposes, obtains authorization; designs project plan, constructs project plan, tests all areas of project with focus on quality assurance to find all errors before implementation (methods, risks, techniques, processes/practices/ procedures, designs, test plans and strategy, spreadsheets of defects, test conditions, test runs, project domicile, etc.) implements plan, develops and trains appropriate audience. Required skills: In-depth understanding of CLIENT core businesses and how they interact on an enterprise level (OmniSuite application knowledge preferred). Advanced knowledge of the business area being supported with ability to assist in prioritizing and scoping projects based on business impact, expected timeframes, costs, etc. Ability to understand which business processes are impacted by new business requirements. Advanced knowledge of the IT organization and systems in use with ability to understand which systems are impacted by new business requirements. Ability to review business requirements and discuss high-level options for implementation based on time/scope/cost constraints. Advanced knowledge of process modeling and design techniques including Object Oriented principles and Unified Modeling Language (UML). Ability to identify, justify, and model areas for business process improvement across the enterprise and within the specific business area being supported. Advanced problem solving skills such as strategic planning and enterprise analysis. Extensive experience with eliciting, defining, and documenting end user requirements. This includes identifying gaps in requirements, resolving inconsistencies, and prioritizing requirements. Advanced familiarity in Quality Management techniques such as test plan creation and use case based testing. Ability to constructively give and receive feedback as well as manage change Ability to facilitate a large group (10+ people) to a common objective Exhibit good conflict management skills and advanced negotiation techniques. Mentoring junior analysts and team development. Ability to exhibit strong leadership and teamwork skills in the appropriate settings. *Rekha* *Technical Recruiter* *Computer Experts Inc* *Ph: 703-889-8323 * 105* *Fax: 805-435-1685* *[email protected]* *www.ctexperts.net*
