*SAP Service Mgmt Lead * *Chicago** IL***
*3 months* *Rate:- $55-/hr + Expenses* •General Requirements: oBe an IT liaison to the service management business group in the Service management area. oMinimum of 4-5 full lifecycle implementation in SAP Service environments as a team lead (SAP-ERP and SAP-CRM). oExtensive Service business process knowledge (High-Tech industry experience preferred) a must oAbility to independently conduct business workshop in front of a large business group. oAbility to lead and manage mid-size to large teams (6 – 10+) oExcellent communication skills – written and verbal •SAP ERP/CRM Knowledge: oAbility to configure and demonstrate a proof of concept to the business user. oKnowledge of CRM-CIC is a must. oKnowledge in the business process areas like Customer Self help, Call intake management, Call screening management, Service scheduling & dispatch, Field service execution and operational reporting is required. oKnowledge about CRM contract management is a must. oIntegration knowledge with ERP SD, FI and MM process area is required. oKnowledge about Usage Based Billing (UBB) and milestone billing is a must. oDeep understanding of SAP-CRM and SAP-ERP integration in service related processes. *•Nice to Have: * oKnowledge about Leasing, rental agreements oKnowledge about High deal (SAP partner product) oKnowledge about Clicksoft (SAP partner product) oKnowledge about Service product configuration *Thanks & Regards,* *Aaon *** -------------------------------------------- *Sr.Technical Recruiter* *Generic Solutions Inc. | * *12200 Ford Road Suite # 480**. Dallas, TX 75234* *Tel: 214-230-9240* *│**Fax: 972-346-6115**│**[email protected]*<[email protected]> *│**www.gensolinc.com |* *"Certified Minority Owned Business Enterprise (MBE)"** * * * * Note: This is not an unsolicited mail. If you are not interested in receiving our e-mails then please click "Remove"* *P* *Save a tree! Print this message only if it's absolutely necessary***
