Hi

 

We have the following requirement with a Preferred Vendor of the client.
Please send an updated profile along with contact details including the rate
ASAP.

 

Need BMS Service Desk Consultant - White Plains, NY

 

Requirements:     Minimum of six (6) years prior demonstrated experience

 

Technical and Other Skills

 

*       6 years of experience with BMC Service Desk 8.x and above.
*       Recent experience with BMC Incident management, Problem
*       Management, Configuration Management, SDE Self-Service & Crisis
Management v9.6
*       Strong problem determination and problem solving and Communication
skills.
*       Ability to assess priorities and to adapt to rapidly changing and
diverse drivers.
*       Logical and physical integration design skills.
*       Ability to describe complex situations in simple terms, taking into
consideration the audience
*       Ability to configure SDE Surveyor
*       Strong Working knowledge of Configuration Management
*       Work on resolving issues with current BR and CSBR and develop new BR

*       Business Rules & Client Side Business Rules

*       Evaluate and enhance Mail Listen
*       Resolve issues with SDE Self-service
*       Evaluate and enhance Client Surveys
*       Finalize and turn on SLA's
*       Create additional Queries pertaining to Configuration Management
*       Create additional reports Configuration Management
*       Evaluate and enhance SDE Configuration management
*       Evaluate and enhance Purchasing Module
*       Working knowledge of Magic Wand for CM

 

 

 


Warm Regards,

 

Sanjay

 

Wise Men Consultants & 17th Floor

Phone # 281 573 8885 Ext: 213

Email: [email protected]

Fax: 281 764 1293

Visit us at:  <http://www.wisemen.net> www.wisemen.net

Connect:   <http://www.linkedin.com/in/pssanjay>
http://www.linkedin.com/in/pssanjay

                 



 

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