Hi
We have the following requirement with our direct client. Please send an updated profile along with contact details including salary expectations. Position: I&T Support Services Manager Department: I&T Support Services Location: Houston, TX / San Francisco, CA Duration: FTP (full time) Work Status: Citizens/Green cards /EAD Responsibilities: * Report and work closely with the Senior Manager of IT Support Services. * Manage day-to-day operations including but not limited to monitoring trouble tickets, outlining performance expectations, providing guidance, assigning work, and following-up on assignments given to I&T Asset Management Technicians, I&T Hardware Technician and Shipping/Receiving Technician. * Manage day-to-day operations of the Desktop Services group with the assistance of the Desktop Services Supervisor. * Help create and implement Equipment & Desktop Services processes and procedures (i.e., bench repair methods, asset tracking, training, troubleshooting, parts and assets stock levels, new store register equipment, store inventory equipment, equipment configurations, desktop trouble shooting, software management, corporate office hardware and software standards, manage software updates for all Desktops across the Enterprise. * Determine resources needed to fulfill project needs. * Recommend budgets and staffing needs. * Escalate trouble ticket problems and when needed assist in the resolution to the issue. * Negotiate, maintain and ensure compliance of maintenance contracts on store & corporate I&T hardware. * Monitor and enforce compliance of Equipment & Desktop Services policies and procedure. * Manage I&T Support Services Software Support Tools Asset Database, LANDesk, Trend Antivirus Software, and Avalanche Wireless Scanner Server. Qualifications: * Four plus years of desktop support and/or depot level support management experience. * Associate's Degree or higher. * Must be skilled at working in a team environment while taking ownership of the team. * Detailed, multi-task, and results oriented. * Excellent verbal and written communication skills a must. * Strong knowledge of PC hardware, software and Depot maintenance processes. * Extensive Asset management experience. * Must be willing to take ownership of department and dedicate the time needed to complete departmental and company-wide objectives. * The ability to learn new skills and work collaboratively with other professionals. * Excellent customer service skills and attitude. * Must be self-motivated and a quick learner, take the initiative to make the department excel. * Needs to have IT Hardware knowledge and a strong understanding of POS hardware knowledge. * Must be able to build and maintain vendor relationships. Warm Regards, Sanjay Wise Men Consultants & 17th Floor Phone # 281 573 8885 Ext: 213 Email: [email protected] Fax: 281 764 1293 Visit us at: <http://www.wisemen.net> www.wisemen.net Connect: <http://www.linkedin.com/in/pssanjay> http://www.linkedin.com/in/pssanjay Under Bill s.1618 Title III passed by the 105th U.S. Congress this mail cannot be considered as "spam" as long as we include contact information and a remove link for removal from our mailing list. In order to not be in the recipients-list for this mail, please revert to us with "REMOVE" either in the subject or in the mail body. Please include all pertinent email addresses. Our apologies for any inconveniences caused by this mail. P Save trees. Print Only When Necessary
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