*Hi Friends,* ** *Please let me know if you have any consultants for this requirement. Please send it to [email protected] 972-325-1264*1862.* ** *TITLE - Sr. Production Support Specialist*
*Location – Atlanta, GA* *Duration – 6 – 12 Months* *Rate - $40.00* Overview: The Sr. Production Support Specialist, part of the Enterprise Application Support organization, will provide technical and functional support for Cox Communications enterprise portal applications. This includes the underlying portal applications, administrative processes, customization capabilities, and integration touch points to other systems. Expected to function autonomously, performing assignments with instruction limited to results expected. Must possess the ability to apply problem solving skills in order to creatively deal to with complex situations, and resolve complex problems. Candidate should have extensive experience in an IT support and operations role. This person will play an integral role in supporting, maintaining and enhancing an enterprise-wide portal in a dynamic cutting edge environment. Job Duties: · Provide technical and functional application support for the Cox Communications enterprise portal, built on Oracle Webcenter (formerly Plumtree and BEA Aqualogic) product suite. · Run routine maintenances procedures and health checks to insure the proper operation of the portal. · Advise on and resolve chronic issues. · Ability to understand custom code, trace errors and analyze system for design changes to ensure integrity, performance, accessibility, and recoverability of data. · Manage/coordinate resolution of complex production support issues through completion. · Work with other application support team members to troubleshoot issues and ensure operational readiness as it relates to integration with upstream and downstream systems. · Manage relationship/escalation to vendor BEA as it relates to issues with configuration of the applications. · Assist with proactive capacity planning for the Portal environment as usage and interdependencies grow. · Evaluate impact of patches to the application. · Define and implement monitoring requirements to identify issues before they are reported by end-users. · Maintain application support documentation. · Act as on-call after hours support on a rotating basis addressing critical and high-priority issues opened for other business critical applications. · Deploy and validate changes to production during non-peak business hours. · Train team members and provide guidance, as needed for shared on-call duties · Other IT Support related tasks as deemed appropriate by management. Qualifications: · 5-10 years of technical support for enterprise web applications · Senior Oracle Webcenter (formerly Plumtree and BEA Aqualogic) Production Support Engineer with 3-5 years experience to act as a lead and team trainer, as well as, expert trouble shooter. · Experience working in a UNIX, Linux, Windows, OS X, and Oracle 9i, 10G, Microsoft SQL server, .net, IIS technologies · Previous experience using an IT ticketing system for managing reported incidents. · Previous experience using a change management system. · Proven analytical and problem solving skills sufficient to assess complex problems and recommend and implement effective solutions. · Able to make decisions under conditions of uncertainty, sometimes with incomplete information, that produces effective end results. · Independently perform assignments with instruction limited to results expected. · Excellent written and verbal communication skills. · Must have capability of working in a team environment to accomplish tasks both individually and through working with others. · Ability to work in a fast-paced, high-pressure environment. Typical Training / Experience - Typically requires BS/BA in related discipline; Generally 5-8 years of experience in related field. Certification is required in some areas OR MS/MA and generally 3-5 years of experience in related field. Certification required in some areas Dept/Org Scope & Impact - Seasoned professional contributor with responsibility for an advanced area of work in the professional field; May be responsible for entire projects or functions having modest scope/impact or portions of projects having considerable scope/impact to department, area, and, at times, business unit results Problem Complexity - Performs advanced areas of work for the professional field; Identifies key barriers/core problems and applies problem-solving skills in order to deal creatively with complex situations. Troubleshoots and resolves complex problems Autonomy - Independently performs assignments with instruction limited to results expected. Determines and develops approach to solutions; Receives technical guidance only on unusual or complex problems or issues Knowledge - Possesses and applies comprehensive knowledge of particular field of specialization to the completion of complex assignments. Advanced knowledge of organization's technologies and practices Primary contribution is in applying knowledge (product, industry, professional, technical) rather than managing people. Greater than 50% of time is doing individual contributor work No responsibility for developing and managing operating plans/budgets Influence/People Leadership - May oversee the completion of projects or assignments, including planning, assigning, monitoring, and reviewing progress and accuracy of work, evaluating results, etc.; Contributes to employees' professional development, but does not have hiring or firing authority -- *Warm Regards Ravi InfowareTech Inc Phone: 972-325-1264*1862 Fax: 214-350-4142 Email: [email protected] www.infowaretech.com HUB | MBE | WBENC Certified. * Please reply with “REMOVE” in the subject line if you do not wish to get emails from us in the future. Sorry for the inconvenience that it may have caused.
