*Please reply me to** [email protected]* ** We have an urgent requirement for *Help Desk Associate* in *Jersey City**, NJ*. Please submit suitable resumes ASAP.
* * *Job Title:** Help Desk Associate* *Location: Jersey City, NJ* *Duration: 5 Months* *Rate: Open* * * *Job Summary* The posted position is for an individual to assist with the daily functions of keeping the Accutrac system operational. Accutrac is a high visibility Record Management system that maintains a record of the physical location of policy folders allowing users to quickly check files into and out of the file rooms. *Required Skills: * The following are some of the important functional requirements that submitted candidates are expected to have. Ø Help Desk functions for Accutrac (support Client’s Accutrac user population) · Application trouble shooting · How-to guidance (system functionality, procedures, reporting…) · Customer focus · Good phone manner Ø Accutrac Administration (partial) · Add/update users to the Accutrac system tables · Add/update locations to the Accutrac system tables Ø Excellent ENGLISH reading and writing skills Ø Working knowledge of PC functions Ø Good to excellent MS Office skills Ø Good to excellent analytical skills Ø Good to excellent troubleshooting skills Ø Excellent people interaction skills Ø Detail oriented and follow-through work style Ø Team player Ø Delivers to commitments and agreed-to schedules Ø Ability to work independently with limited supervision Ø Must be detail-oriented, well organized and able to multi-task Ø Knowledge of Accutrac is desirable but not mandatory * * * * *Regards, ** Santhosh Phone: 443-458-7283***
