Dear Business Partner,
I wish you are doing great today. My name is Haritha I am a Tech recruiter
from SanVista Inc.
I have an urgent requirement and would appreciate you if you can forward to
me any suitable profiles for this.
* *
*ROLE: **Network Services/Support Developer***
*Location: LANSING, MI*
* Duration: Long Term*
* *
* *
*Job Description:*
Synopsis of Position: The Tier I Data Service and IPT Engineer is
responsible for reactively monitoring customer data networks and Call
Managers to provide fault isolation and remote troubleshooting.
Perform routine tasks under the direct supervision of a more experienced
Data / IPT Service Engineer.
Act as a front-line interface to customers, accepting trouble reports and
dispatching them to appropriate personnel and/or carriers.
Reactively troubleshoot and diagnose problems on proprietary IP networks.
Interact with Carriers and Customers to report events and/or resolution of
events.
Participate in tracking and prioritization of ticket-handling, including
inter-shift turnover.
Capable of training users in NOCC applications and system fundamentals.
Ability to write basic documentation.
Possess excellent communication skills and understanding of prioritizing
escalation events is essential.
Ability to follow instructions - both written and verbal.
*Required Degrees/Majors/Accreditations/Skills: *
Familiarity with basic Nortel and Cisco router commands and troubleshooting.
Fundamental understanding of LAN and WAN systems.
Fundamental understanding of Cisco and Unity Call Manager and VoIP systems.
Strong inter-personal and communication skills.
Capable of explaining simple procedures in writing or verbally.
Good phone customer service skills. .
*Desired Degrees/Majors/Accreditations/Skills: *
Applicant should have 2 yrs college or equivalent work experience. Degree
area/certificate in computer science, computer engineering or related field.
Previous proven experience in customer support, network operations, system
administration.
Position requires CCNA Certification or Higher with ability to demonstrate
skills.
The LNOC is a 24x7x365 operation. Candidates must be willing to work any and
all shifts as assigned.
Security background clearance will be required.
Previously solicited agencies for candiate availability - send your
experienced candidates.
.
*Required Certifications: *
Certification One: CCNA
Certification Two: CCNP
*Required Skills: *
1) Cisco Call Manager Expert Required
2) Cisco Unity Expert Required
3) Cisco CER Expert Desired
4) Cisco Routing & Switching Expert Required
5) Customer Service Expert Required
6) Cisco IP Call Center Expert Required
Thanks and Regards
*Haritha
*
*SanVista Inc.,** *
*Work : 586-473-6367 *
Fax : 888- 879-2211
*Email:* [email protected]
www.sanvistainc.com
==============================================================================================================================================
Note: Under Bill s.1618 Title III passed by the 105th U.S. Congress this
mail cannot be considered Spam as long as we include contact information and
a remove link for removal from our mailing list. To be removed from our
mailing list, please reply with "REMOVE" in the subject line of your email.
We apologize for the inconvenience if any caused.
