Hi,
*Job Title: Senior Cisco Contact Center Consultant/Engineer*** *Location: Trenton, NJ* *Length: 3 - 6 months Rate: best all inclusive rate* *Job Description:* Job Description: Cisco Contact Center Routing and Integration Specialist role entails planning, designing, and configuration Cisco ICM integration to third party IVR/ACD applications. Role will focus on working with client and outsourcer IT resources to integration Cisco ICM infrastructure with vendor contact center routing platforms to drive routing efficiencies through centralized ACD routing, reporting and workforce management. Desired Skills: Minimum 3 years experience in contact center infrastructure design, engineering, implementation, and/or support focused on Cisco ICM, Cisco Peripheral Gateway integration, Cisco Voice Portal/IP IVR Minimum 3 years experience in project management Detailed technical knowledge in the of the following areas: Contact Center Routing Platforms (ACDs), IVR and Call Queuing, IP Telephony, Peripheral Gateway and Legacy ACD Integration Hands-on experience with one or more of the following vendor products: Cisco ICM/IPCC/CVP, Cisco Peripheral Gateways, Nortel Contact Center, Avaya Call Center Experience with network service providers (e.g., carrier routing for toll services) Vendor certifications are strongly preferred (e.g., CCVP) Proficiency in Microsoft Office Thanks & Regards, Kumar *Sunmerge Systems Inc.* 15 Corporate Place South, Suite # 430 Piscataway, NJ 08854 Tel: 201 377 5953 Fax: 732.981.0405 www.sunmergesystems.com *[email protected]* IM: [email protected] Gtalk:[email protected] <gtalk%[email protected]>
