Area: FMS Production Support team. TECHNICAL LEAD with ITIL This candidate should be a technical lead with excellent communication skills and a development background in J2EE/ weblogic /Oracle/ Unix ( all must ) technologies Need someone who has been a HANDS ON Development lead/ architect and risen to a TECHNICAL LEAD ( PS : Not necessary a project lead ). This position will NOT BE require coding but Thorough understanding of coding and development backgrounds in the above technologies with a lot of people interaction. ITIL framework as we strictly follow it for the service we provide FMS. Key elements of this framework include: Incident management - logging incidents in a tracking system, prioritizing them and resolving them against an SLA. Problem management - resolving recurring incidents permanently and performing break fix. Capacity planning - ensuring there is sufficient storage and CPU capacity to support transactional growth on the systems. Business Continuity planning - preparing the application failover scripts to the COB site, executing the Disaster Recovery exercises. Configuration management - tracking the versions of key system artifacts (architecture docs, design docs, unit test plans) and source code in version control software (e.g. ClearCase). Change Management - submitting change requests, documenting the impact and benefits, getting them approved by a change control board and managing the implementation.
Shilpa Netpixel [email protected]
