Hi,
I need (2) Two Technical System Support Specialist's forDuluth, GA 3 Month Contract Assignment to Permanent Hire or be extended into2010. If Client takes the candidate after 80 days the client will not paya conversion fee. Please send Resume, Bill Rate, Available Date, ContactInformation and where your candidate currently resides. Please BOLD all the required skill sets in the candidateswork history. Here is the Requirement: View Order Details Assignment Info Order Date : 21-SEP-2009 Positions : 2 Start Date : 28-SEP-2009 End Date : 27-DEC-2009 to Permanent Work Location : Duluth, GA ,USA Job Description Job Title : Technical System Support Specialist I Job Description : The TSS works in a high volume call center and help desk environment. Primary responsibility is to remotely coordinate the resources required to manage problem resolution for NCR products and services. May also provide second level support for pre-sale technical questions from internal sales or services professionals. Coordinates and project manages the resources necessary and/or provide the additional technical/functional knowledge necessary to resolve customer’s (both internal and external) problems. Works directly either Care Center Agents, the customer or Customer Engineers to understand the problem, and retrieve complex known solutions using available systems, tools, and resources to resolve the customer’s problems. Requires college degree in Computer Science, a minimum of 2 years call center experience or technical help desk or support environment. Requires industry knowledge, expert product knowledge, demonstrated problem solving skills, and competence with call center tools. ; Additional Job Description: Position Summary Manages delivery and installation of NCR, customer procured and third party products and services for NCR’s customers. Other services include (but are not limited to) upgrades to equipment, redeployments, service assumption, and site preparation services. Provide coordination services (customer single point of contact), management reporting, billing, subject matter expert, etc. Utilize defined processes and tools to ensure that each customer site/project is delivered and installed on time; and is complete to meet the customer’s expectations and in accordance with the documented scope of work. Key Areas of Responsibility • Assist in the creation and on going management of the rollout schedule. • Update, track, and adjust the rollout activities on a timely basis. • Create installation reservation and scheduling requests and ensure that all customer installation & deployment activity is scheduled and completed to the customer’s satisfaction and per SOW. • Responsible for updating Quickbase (or similar) database with equipment and services and project data. • Ensure that the requested site level activities are scheduled within standard process time frames. • Provide the required delivery dates and locations for subsequent rollout or destination deferred orders to the Implementation Services centers. • Coordinate with other vendors as needed for delivery of equipment or services. • Escalate issues with maintaining the rollout schedule, as needed, and manage to closure. • Ensure any necessary billing data is provided to the appropriate parties. • Establish and maintain communications with project team. A project team may include representatives of the customer, sales, BU, Project Management, Staging, Service Account Management, CS and any third-party partner(s). • Participate in scheduled meetings with key team members to review project feedback, tasks, action items and lessons learned. • PC proficient (Microsoft Windows, Internet Explorer and Microsoft Office including Excel, Word, PowerPoint, Outlook) • Customer Focused • Excellent written and verbal communications skills • Ability to work in a fast-paced, multi-tasking environment • Good time management and organizational skills • Proven ability to identify and resolve issues with a sense of urgency • Detail oriented • Ability to work as part of a team or independently • Follow processes and procedures as defined by the project assignment Candidate needs to be tested in Microsoft suite and test scores provided--Need to have at least 88% or above. Position will be located at 2651 SATELLITE BOULEVARD, Duluth. NCR will have the ability to hire after 90 days with no conversion fee. Thanks Eileen S Cube Soft, Inc. Tel 732-692-8272| Fax 732.770.4015 Email: [email protected] Yahoo: [email protected] www.scubesoft.com cid:[email protected]
