*Dear Business Partner,* I wish you are doing great today. My name is* Raju*; I am a Technical Recruiter from *Saphire Solutions Inc*. I have multiple requirements and would appreciate if you can forward to me any suitable profiles.
*Please Send resumes to* [email protected] *Job Title :* Support Center Analyst *Location: * Reston, VA *Duration:* 4 months * MUST BE LOCALS ( F2F Required)* ** *Job Description:* Responsible for Tier 1 and 2 software and hardware support. Provides technical advice, guidance and informal training to customers using hardware and software programs. Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures. Performs root cause analysis and develops checklists for typical problems. Recommends procedures and controls for problem prevention. Maintains knowledge database and call tracking database to enhance quality of problem resolutions. Works in a team setting, sharing information and assisting others with calls.Performs professional level work. Develops solutions requiring analysis and research. Responsible for critical work and/or complex projects performed within a broader technical and business context. *Required Skills:* Requires technical knowledge, training and understanding of a job's requirements. Typically possesses 2 to 5 years of relevant work experience. *Education/Certifications:* Bachelor's Degree in a relevant field of work or equivalent work experience. Thanks and Regards *Raju* Resource Specialist Saphire Solutions Inc. Off: 732-791-4994 FAX: 732 653 0277 [email protected] http://www.saphiresolutions.com
