Hi ,
Need : 4 Network Admins Onsite - Plano, TX
Location: Plano,TX
Duration: Long Term
Rates: Open
4 Network Admins Onsite - Plano
strong Unix, Wintel, Marimba, Tripwire, and MOM (Microsoft Operations
Manager)
Tripwire, MOM and Unix (AIX) is urgent requirement.
Responsibilities to include but not limited to:
1. Receive training to support the identified primary services for
support
2. Participate in standard ITIL processes in the areas of Incident,
Problem and Change management.
3. Monitor standard support systems (ticketing systems, phone calls,
email, etc...) for incident/problem escalation
4. Resolve incidents and problem by providing troubleshooting assistance
while working independently and with local service desks, other internal
support teams and external vendors
5. Document solutions in the Known Error Database
6. Provide administrative support for change incidents
7. Prepare and deliver service reports on a scheduled and ad hoc basis
8. Perform scheduled and ad hoc maintenance tasks
9. Act as subject matter expert on the specific services for which you
primarily support
10. Write, review and edit service documentation
11. Assist in the training of other Support Analysts on the team to
provide back-up support in your absence (out-of-office and outside of
your standard business hours)
12. Rotate in on-call schedule
13. With training, provide back-up support for other support roles in
the International Technology Services organization's Network Service
group (more detail later)
14. Receive turn over from previous support shift and provide turn over
to following support shift.
The candidate will be expected to keep regular business hours to match
US Central Time Zone (GMT -6).
The ideal candidate will display these attributes:
* A self-starter with the ability to lead troubleshooting efforts and
the initiative to take lead when conditions warrant.
ยท Communicates well in verbal and written communication.
Please try to get the best resumes as per the requirement
Ganesh Jamma
IT Trailblazers, LLC
Phone:
(732) – 964-1858
Fax : 732- 909-2358
100, Jersey Avenue,
Suite B-201, New Brunswick, NJ 08901
www.ittblazers.com
|| Email: [email protected]
Yahoo IM : jammaganesh
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