Position: Project Admin
Location: NY, NY Duration: 9 months We need to fill a support function position to work with IBM and act as a support coordinator, liaison and contributor who will work with IBM and our client's internal Support Groups to maintain SLA's, and perform tasks related to maintenance, work on small to medium projects that involve server maintenance, retiring and implementations. Company contracts a managed server hosting service with IBM in Rochester, NY. Currently the inventory consists of approximately 150 servers (Including Disaster Recovery) for the purpose of hosting databases, applications and infrastructure. IBM provides a staff of Account Managers, Operations Managers, DBA's System Administrators and System Support personnel. Below is an outline of the current scope of work that is involved but could change with changes in business strategy and new projects. n Current Allocation: w Operational Support (~45%) - Coordination/Administration for Accounts, Domain, Network, Server Issues, ISPC Patching, Maintenance, improvements, Escalations, Change Management Activities. w CUE (~20%) - Support/Execution for tasks related to Exploria/CUE Servers setup/ FTP Management/Documentation, post go-live support. w Helpdesk Tickets/CMDB Updates (~10%) - Monitoring/addressing tickets assigned to queue and keeping CMDB current (Note: We are looking to streamline this process to minimize/eliminate effort) w Projects (~10%) - Active Directory Migration, Server Decommissions and implementations. w Slack (~15%) - Opportunity for increased utilization Below is an outline of the components that are part of the existing infrastructure where there will need to be a working knowledge of.. IBM Support Software Description Sherlock SFA Exploria E-Detailing SAS Analytics Analytics SFE (Sales Force Enablement) Efficiency Tools Oracle Database Microsoft SQL Database Teradata Database UNIX Operating System LINUX Operating System Windows Operating System OAI (Offline Application Interface) Field Force Laptop Synchronization Services Server Hosting Rack Mounting, Power. Monitoring, Upgrades Operating System Support Install, Upgrade, Patch Disaster Recovery Business Continuity Software Upgrades Version Management Hardware Upgrades Memory, Storage, CPU Change Requests Application Updates Software Monitoring Patch Management, Performance Hardware Monitoring (Storage, Memory, CPU Utilization, Performance) Hardware Maintenance Break/Fix Server Decommissioning Coordinate efforts to retire equipment Server Implementation Coordinate efforts to implemetn new systems Network Connectivity T1, DS3, WAN Disaster Recovery Tape Backup procedures Hardware IBM 3550. 3650, 3850 HP DL380, DL580, DL780 Sun 6800, E15K Cisco CSS11503 Storage EMC High Availability, HBA Cards RAID Jameel Ahmed Accounts Manager Techgene Solutions LLC (A Minority Certified Company) Direct: 972-580-0247 Ext 221 Alt: 214 257 0837 Ext 33 Fax: 972-692-5824 Mail: <mailto:[email protected]> [email protected] URL: <http://www.techgene.com> www.techgene.com _____
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