Hi,
Only citizens
Position: SYSTEMS ENGINEER
Locaiton: Charlotte, NC.
Duration : 3+ months
Responsible for the high level systems support and monitoring for a regional
data center (RDC). Candidate will contribute to the installation and
configuration of software, as well as integration of solutions in an ISP
environment. Provides systems and applications support and engineering for
the Sun Solaris platform and Microsoft NT servers. The job is a combination
of advanced systems administration and systems engineering.
The successful candidate will have a broad understanding of multiple
technologies; functional knowledge of DHCP, DNS, HTTP/S, HTML, POP, SMTP,
LDAP, SNMP, TCP/IP protocols, Internet routing and firewalls, security, News
and WWW applications. Product deployment and end user support experience
desirable; 2-4 years experience with supporting production systems;
experience working within an operations environment supporting NT and UNIX
systems; experience with computer hardware utilizing the Microsoft NT and
UNIX operating systems, experience with network devices. Experience with SQL
and Perl programming is desired. Candidate should also possess working
knowledge of an Enterprise Class Mail solution and Directory Services
(LDAP).
The candidate should understand Inter-networking technologies; have a clear
understanding of the Internet, knowledge of switching, routing and load
balancing systems, and an understanding of web hosting systems and LAN/WAN
networking technologies. Knowledge of network and systems monitoring,
customer support, technical support, and service deployment are all
desirable. The candidate must be a team player, with an inherent ability to
work well under tight timelines, and have strong problem-solving
capabilities.
Background should include expertise in Internet service related products,
backup, security and monitoring software; experience with the development of
test procedures and custom system/network monitoring solutions. Working
knowledge of Data over Cable systems (DOCSIS) is a plus; ISP, Cable, VoIP or
Broadband environment experience is highly valued. Must be able to provide
concise procedures and documentation of operational procedures and be
willing to work variable shift hours and rotate in on-call duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties
may be assigned.
. Provide administrative services under the direction of the Version Release
Administrator. Responsibilities include planning and distribution of
hardware BiOS, firmware and driver. Measures of success include the ability
to operationally and securely maintain an environment that provides optimal
uptime. Distribution, configuration and management documentation are
essential functions, as well.
. Remediate backup issues on a daily basis. Use of tools such as APTARE is
essential to identifying and tracking backup problems. Activity and status
reports should be generated daily and forwarded to management. Measures of
success include the ability to resolve and report backup issues in a timely
manner as well as to identify reoccurring problems or trends to Problem
Management.
. Provide Tier II and III support services to the team. Duties include
processing or troubleshooting Remedy tickets as assigned. Measures of
success include the ability to resolve assigned tickets in a timely manner
as well as be viewed positively by our customers as courteous and helpful.
. Perform other duties as required by management.
Thanks and best regards,
Monica Walsh
SERBIZ Inc.,
voice: 978-935-2280 * 103
978-703-1309
Fax: 866-644-8512
[email protected]
www.serbizinc.com
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