POSITION: Production Support Analyst LOCATION: McLean, VA
DURATION: 3+ Months INTERVIEW: F2F Required PLease forward your resume to [email protected] ************Only GC or US CITIZEN************************* Required Skills: Performs Incident/Problem Resolution: investigates incidents and identifies, analyzes and fixes, if possible, or assigns and follows up Monitors production applications Prepares operational procedures and documentation Provides 24x7 on-call support for Legacy suite of applications Performs Service Management process and procedures (Service Level Management, Capacity Management, Availability Management, Service Continuity management, Transition planning and Support) Performs testing as appropriate Participates in BCP exercises Drives 90 day password changes Provides auditing documentation and support Supports the ITIL Process-Service Desk Discipline and Implementation Supports BPS transitions of development releases Contributes to management reporting Mid-level (3-7 yrs) UNIX experience (VI editor, shl scripts) Mainframe experience to include COBOL, JCL, SAS, ISPF, CICS, AUTOSYS and JOBTRAC scheduling packages, Easytrieve. Excellent problem solving skills. Excellent analysis skills. Knowledge of relational databases (DB2, Sybase) SQL Expertise AUTOSYS scheduling packages
