Hi,
Hope you are doing great. If you have anyone with you for the following position, please send the recent and updated resume along with Contact Details, Availability, Visa Status, Rate and Employer Details (if any) to [email protected] as soon as possible. =============================================== Position Title: *Lead Siebel Business Analyst* Location: Palo Alto, CA (*Prefer Locals*) Duration: 3-6 Months Contract *Required Skills:* *Role/ Responsibility:* - Implement industry specific best practices to enhance customer support for a software product development organization. Previous experience with web based customer support and systems, is a must. - Responsible for driving requirement gathering, analysis and specification for the customer support program across multiple phases. - Perform current business process and system implementation analysis, identify process and technology gaps and document to-be state requirements, workflows and business rules. - Ability to gather and analyze business requirements transcending global departments and locations. - Transform business requirements to solution design. - Good understanding of eCommerce, Training and Partner support sites. - Self driven, detail oriented and focused on getting deliverables on time. - Possess excellent written and presentation skills. *Additional skills & Qualifications:* - *5+ years of business analysis experience* in a similar environment to the one described above. - *10+ years overall experience with Support & IT organizations*. - Past experience with Customer Self Service Support, eService and Auto Entitlement is necessary. - *Experience with Portal, CRM and ERP systems* is desired. - *Expertise with UML, Visio, and other requirement gathering tools*. =============================================== Thanks and regards, *Ram* ** *SOMASOFT* Phone: *650-690-8030* Email: [email protected]
