Good Morning,
We have an Immediate requirement for Remedy Administrator required at Alpharetta, GA for 6+ Months with our client. Let me know if you have any profiles for this position. Please reply with copy of resume & contact Information. Title: Remedy Administrator Location: Alpharetta, GA Rate: DOE (As Low as possible) Duration: 6+ Months / 6+ Months CTH Requirement / Responsibilites: Total Experience 8 yrs. Remedy Experience 3-5 yrs Skills - Implementation and administration experience Remedy IT Service Management, Remedy Service Desk, Remedy Change Management, Remedy Asset Management & SLA Management Systems Administration experience with solution with special emphasis on development/tailoring the data and workflows around each of these modules Must be familiar with API's used in the application Must understand Database terminology and structure Must be familiar in working with common components of a Database Must be able to perform server installations, upgrades, client installations, and upgrades Must be able to create an ODBC and other database connections Basic Web technology experience Experience in data gathering, manipulation, analysis, and presentation using various tools such as Excel, Access, Powerpoint and SQL Server Understanding of SQL databases Understanding of Windows OS Platforms such as Windows Vista, XP, 2000/2003 Server, AIX, Solaris & Unix/Linux Working knowledge of network infrastructure Broad Responsibilities: Provide technical and functional application support for the Remedy Application Run routine maintenances procedures and health checks to insure the proper operation of the portal. Advise on and resolve chronic issues. Ability to understand custom code, trace errors and analyze system for design changes to ensure integrity, performance, accessibility, and recoverability of data. Manage/coordinate resolution of complex production support issues through completion. Work with other application support team members to troubleshoot issues and ensure operational readiness as it relates to integration with upstream and downstream systems. Manage relationship/escalation to vendor Remedy as it relates to issues with configuration of the applications. Assist with proactive capacity planning for the Portal environment as usage and interdependencies grow. Evaluate impact of patches to the application. Define and implement monitoring requirements to identify issues before they are reported by end-users. Maintain application support documentation. Act as on-call after hours support on a rotating basis addressing critical and high-priority issues opened for other business critical applications. Deploy and validate changes to production during non-peak business hours. Train team members and provide guidance, as needed for shared on-call duties Other IT Support related tasks as deemed appropriate by management. Thanks & Regards, Vinod Talakokula Sr. Resourcing Specialist Systel Inc. Contact: 1-678-261-5220 (Ext: 330). Toll Free: 1-888-8SYSTEL Fax: 678-623-5938 Email: <mailto:[email protected]> [email protected] http:// <http://www.systelinc.com/> www.systelinc.com Linkedin: <http://www.linkedin.com/in/vinodsrs> www.linkedin.com/in/vinodsrs
