Hi,
I hope you are doing well.
This is Ranold Mcfly and I am a Sr.Recruiter with *GlobalNest*. Please let
me know if you are interested in a contract position with our client.
I found your resume on the Job Board for the Position of *Avaya Network
Support Engineer: ARLINGTON HEIGHTS, IL *for our direct Client.**
* *
*Title:*
*Avaya Network Support Engineer*
*Length:*
*24 Months (High Possibility of Extension)*
*Location:*
*ARLINGTON HEIGHTS**, IL***
*Job Description and Skills Required*
*Only GC, Citizens or EAD's ...*
Fault & Incident Mgmt supporting *Avaya Voice Devices*
Seasoned professional required -- this position reports directly to the
Operations Manager with the following requirements.
- Member of the Operations support team responsible for *AT&T Tier 2 and 3
technical support*.
- Performs more in-depth problem determination and resolves more complex
configuration problems based on service line supported.
- Primary client interface during more complex or high severity outages.
- Responsible for understanding and reviewing action plans for planned and
unplanned changes to supported network / infrastructure.
- Updates tickets in accordance to Service Level Agreement requirements,
escalating as necessary to higher level of support based on severity. The
resolution of complex configuration issues and chronic problems may
additionally be required throughout the course of trouble resolution.
- Responsible for the management of equipment and service vendors for
break/fix and assists Operations Management in updating procedures.
Occasionally guides and mentors other team members and assists co-workers
where necessary.
- Requires in-depth working knowledge of voice premises and voice
networking, and/or VOIP concepts to support remediation/restoration of
simple to complex network issues within committed service levels. Requires
full use and application of standards, principles, theories, concepts and
techniques
- Additional knowledge in *Avaya, Nortel, and Siemens* to assist in the
problem solving process is very beneficial to this position.
- Position receives limited direction and is expected to function
independently.
- Deliver customer support over the phone in a professional manner.
- Serve as a liaison between vendors, customers, and other appropriate
support groups during an outage.
******7x24 Operations Center ******
8 HOUR ROTATING SHIFT/SCHEDULE: INCLUDES DAY, SWING, NIGHT, and WEEKEND
ROTATING COVERAGE. ADDITIONAL HOUR(OVERTIME) MAY BE REQUIRED.
Seasoned professional required -- this position reports directly to the
Operations Manager with the following requirements. Member of the Operations
support team responsible for AT&T Tier 2 and 3 technical support.
MUST BE ABLE TO WORK INDEPENDENTLY.
MUST HAVE EXPERIENCE MANAGING CRITICAL SITUATIONS/ISSUES.
*Skills Inventory *
*Skill *
*Experience *
*Need *
1)
Avaya PBX (e.g. S8XXX-Avaya IPTEL Platform)
Intermediate
Required
2)
Avaya CMS (e.g. up to release 14)
Intermediate
Required
3)
Avaya Voice Mail -e.g. Intuity & Modular Messaging
Intermediate
Required
4)
Network Management
Intermediate
Required
5)
Operations Management
Intermediate
Required
6)
Voice Premise
Intermediate
Required
7)
VOIP Experience
Intermediate
Desired
*If you are interested in the position please send me your resume in the
word format and can you please answer the qualifying questions as well:*
* *
*RESUMES WITHOUT THESE DETAILS WILL NOT BE CONSIDERED FOR FURTHER PROCESS*
*Few Questions:*
1. What is the Hourly rate you are comfortable with?
2. Your contact Details?
3. What is your current location?
4. What is your availability to interview/ start?
5. What might be the best time to chat with you few minutes?
6. What is your U.S Employment Status?
(U.S. Citizen or Green Card or... Etc)
Thank you,
Please feel free to contact me for additional information.
Regards,
*Ranold Mcfly
*GlobalNest LLC. *I *281 State Route 79, Suite #208, Morganville, NJ 07751
Work: 732-333-5839 *I *Fax 732-333-5946 *I *[email protected]* I*
www.globalnest.com* **I*
IM (No Emails on these IDs Please):* *[email protected] *I *Skype ID:
[email protected] *I**
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