Oracle Teleservice iSupport Functional Consultant Start date: 12/7
End date 1/29/10 (could extend) Location: Houston, TX (downtown) Description of Services: 7 week engagement to define requirements and develop processes for Teleservice and iSupport. Will guide client in future ticketing process. Hosting (managed services) or telephone industry experience desired. Project is shut down for Christmas and New Years weeks. Deliverables: Resource will produce a key design document, a RD50 (business requirements), workshop materials, BR100 (configuration), BP80 (process flow), and supporting technical documentation as required. Acceptance Criteria: Periodic review of deliverables by the project managers as well as a client acceptance process for key deliverables will provide a mechanism to focus on quality. -- Best Regards, Allen |Resource Manager| ProSoft CyberWorld Group, Inc Email [email protected]| Phone 630 371 0530 Ext 142| Toll free 1-800.727.9778 Ext 142 |Fax 630.390-2400 |2001 Butterfield Rd, Suite 305, Downers Grove, IL, 60515. | www.prosoftCyberworld.com
