Please send the profiles to [email protected] * *
* * *Required SalesForce Architect* Location *: CA* Duration *: Long Term* * * * * *Job Description:* § Interview various stakeholders and understand the current landscape, including the Technical Support Incident Management system * Nimbus. § Lead the Business analysts for documenting the requirements for implementing Salesforce based Incident management system. § Create architecture for interfacing Salesforce with various enterprise systems, including (but not limited to) Genesys based Computer Telephony Interface (CTI), SAP and possibly creating a Salesforce- Salesforce pipe. § Leading the Salesforce developent team. *Qualifications/ Experience:* * * § 5+ years experience with Salesforce CRM development. § At least 3 end-to-end Salesforce Support management/ incident management implementations for 200+ analysts. § 5+ years experience with Knowledge Management development § Certified Salesforce Developer with Support (Non-SFA experience) § Proficient in HTML, XHTML, CSS and appropriate editing tools § Enterprise experience developing cross‐browser and cross‐platform compatible solutions § Knowledge of using JavaScript frameworks to create rich interactive components § Experience in integrating other authentication/ accessibility mechanisms with Salesforce. § Proficient in emerging web technologies and best practices § Experience of Salesforce integration with Genesys CTI will be a big Plus § Experience of Salesforce integration with SAP will be a big Plus
