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Mail me only at [email protected] SERVICE DELIVERY LEAD Duration : 3+ Month Location : IN Functions as a Service Delivery Lead (SDL) who will work closely with Service Delivery Manager (SDM). Acts as liaison between SDM and service delivery. Involved in day to day coordination of services that include: client satisfaction, profit and loss management of an account(s) and responsible for client delivery • Service Delivery – Manage performance to Service Level Agreements – Manage work team effort to the scope of the SOW – Escalation point for operational issues – Manage to key performance measures (queue management) – Manage staffing levels to agreed upon levels, own staffing process – Drive performance management for Service Line Managers – Work with CDE on Financial Adjustments · Client Management – Accountable for managing client expectations to the SOW – Own and improve client satisfaction, operational relationship · Leadership – Mentor team leads – Clear delegation of duties – Manage team morale · New Business – Define new opportunities – Participate in SOW development * * * * * * * * * * * * -- Gagan Jha Sysmind LLC Ph: 609-897-9670 X214 [email protected] http:www.sysmind.com Linkedin : http://www.linkedin.com/in/gagangreen -- To unsubscribe, reply using "remove me" as the subject.
