Hi, Hope you are doing great. Please go through the requirement and send me your resume if you think you are comfortable with the requirement
Title: Help Desk and Package Support Specialist Location: Crystal City, VA Duration: Full time It has to be a US citizen, because of the military security clearance. We want a person who has a military clearance or who could get one quickly. Description: Senior Consultant to administer and maintain the operational environment for the Power Steering, PS tool. It is not a requirement for the candidate to be immediately proficient with PS before taking on the role. The candidate must be a quick learner and have experience with package software, installing and processing upgrades. The candidate must be able to interact well with the tool users and be self sufficient in tuning the environment and resolving problems with the tool. Experience using Continuous Process Improvement methods, especially Lean Six Sigma is a real plus. The tasks presented below exceed the capability of one person. We expect the high priority items to be completed and the other tasks to be transferred to either client personnel or other members of the consulting team. Perform Package Administration as needed, creating new tags, metric views, project and report templates. Software configuration and interface requirements collection and analysis. Manage the presentation and approval by the client PMO. Identify, recommend, and configure approved solutions to meet functional requirements, such as permissions, work types and client methods. Lead the integration effort with other applications. Generate ad hoc reports for client PMO to fulfill Deployment Metrics reporting. Responsibilities: Perform a Customer Support role by receiving, researching, and resolving issues, from Help Desk and from customer direct. Requires access to client proprietary Help Desk. Serve as Help Desk traffic cop to ensure that tickets logged are being resolved and help resolve tickets. Alert the client PMO to issues in this pipeline. Communicate ongoing status and final resolution to customer. Be the liaison to the client Help Desk and Project Manager for regular status meetings and other interaction as needed. Utilize PowerSteering vendor Tier III help desk for advanced ticket resolution. Maintain access to the PowerSteering vendor Help Desk. Lead the PowerSteering User Group. This can be accomplished via Webinar. The purpose is to solicit user feedback and provide information on useful PS tools and tricks. Maintain PowerSteering documentation. The last updated was May 2006. This will require significant effort to bring up to current. Provide subject matter expertise to the client PMO managers regarding guidance changes for guidebook on use of PowerSteering. Manage Minitab practitioner license allocation. Provide subject matter expertise to the eLearning team. Maintain Webinar technical capability. Thanks & Regards Monty Singh Technical Recruiter Ask IT Consulting You Ask We Deliver! Phone: 516-717-2047 Fax: 631-803-4488 Email: [email protected] Yahoo ID: [email protected] URL: http://www.askitc.com Disclaimer: This e-mail contains PRIVILEGED AND CONFIDENTIAL INFORMATION intended solely for the use of the addressee(s). If you are not the intended recipient, please notify the sender by reply e-mail at [email protected] and delete the original message. Further, you are not to copy, disclose, or distribute this e-mail or its contents to any other person and any such actions are unlawful. Ask IT has taken every reasonable precaution to minimize this risk, but is not liable for any damage you may sustain as a result of any virus in this e-mail. You should carry out your own virus checks before opening the e-mail or attachment. Ask IT reserves the right to monitor and review the content of all messages sent to or from this e-mail address. Messages sent to or from this e-mail address may be stored on the Ask IT e-mail system -- Subscription settings: http://groups.google.com/group/tek-professionals/subscribe?hl=en
