Hi,
Greetings!!!
Please find below the job requirement for your reference.
We would like to introduce ourselves as the fastest
growing company. My name is Perry, Executive-Technical Recruitments with Amtex
Systems Inc. Amtex systems Inc is a leading Global Consulting and IT services
company, offering a wider range of solutions customized to various verticals
and horizontals. We provide system integration and strategic consulting right
through to IT implementation its customers. We have excellent domain expertise
in verticals.
If you are interested and available than please send me your updated resume
ASAP.
Position: EC IVR Analyst
Location: Bothell WA
Duration: 6+ months
Job Requirement:
a.. An ECIVR Support Analyst III has in-depth experience, knowledge and
skills in an application support discipline (Speech Recognition Systems, VXML,
SQL Query, Reporting, Remedy, etc.). An Analyst III is able to work
independently on escalated issues and prioritizes, investigates and resolves
them with minimal guidance from others. They function as the technical leads of
their teams. Occasionally an Analyst III will be given opportunities to lead
teams and projects to resolve complex technical issues.
b.. Proactively improve system stability, availability, performance and
reliability through tuning, scaling and working with support teams on improving
the infrastructure (network, OS and database) and application (project and
development).
c.. Provide Subject Matter Expertise in a core SIVR Application Support
Discipline (speech recognition systems, connecting hardware, CCT connectivity
and dependencies, downstream data dependencies, etc.).
d.. Ability to prioritize and resolve multiple complex and critical projects.
e.. Profile application usage and patterns to provide forecasts and plans for
supporting both applications functionality and capacity requirements in a
rapidly growing, changing and complex environment.
f.. Protect and insure the stability of the IVR systems (software and
hardware) as well as maintain the integrity of the data they contain.
g.. Reporting on root cause analysis, mitigation and permanent fix
implementation for operational issues.
h.. Coordinate application enhancements and fixes, which includes approving
functional, architecture and testing documentation, project management duties
on small projects and implementation during planned maintenance windows.
i.. Provide 24x7 oncall support in a team rotation.
j.. Participate and Lead scheduled, and unscheduled, software updates in
suppot of projects, maintenance, etc. These occur during scheduled maintenance
windows after core business hours.
k.. Provide knowledge sharing with team members as well as other teams across
the enterprise.
l.. Opportunity exists for teaching training classes.
m.. Other duties as assigned.
Required Knowledge and Skills
a.. Strong basic knowledge of enterprise communications applications,
including infrastructure, application, connectivity, integration, and project
life cycles.
b.. Ability to work and interact with various groups inside and outside of
T-Mobile while maintaining positive values.
c.. Experience in troubleshooting or supporting Intervoice and Nuance
applications
d.. Strong working knowledge of IVR\SIVR technologies required with an
understanding of the application and its integration with the hardware
platform.
e.. Strong working knowledge of VXML\XML standards and implementation.
f.. Strong experience with Windows 2003 Administrative tasks related to
application configuration and troubleshooting.
g.. Experience in troubleshooting or supporting Microsoft IIS.
h.. Experience with Tomcat Web Services and Administration
i.. Experience in troubleshooting customer related issues and managing
customer relationships.
j.. Excellent written and verbal communication skills, organizational skills
and interpersonal skills.
k.. Able to manage multiple priorities and make sound decisions under
pressure.
l.. Able to understand middleware connectivity methodologies and back-end
dependancies
m.. 4 year degree in Information Technology (or related field) or equivalent
work experience.
n.. Previous telecommunications experience.
o.. Knowledge and experience in call handling and routing technologies
including Intel Dialogic boards, ICM Data transfers, Avaya PBX's\Switches,
ACD's, etc.
p.. Knowledge and experience using Business Intelligence software for
reporting and analysis.
q.. Working knowledge of middleware solutions including TIBCO and EAI.
r.. Knowledge of relational database design and support, including the
support of large enterprise software systems.
s.. Knowledge and experience using Avaya CMS for reporting and analysis.
t.. System Analysis experience in the support and operation of a large
enterprise software system, preferably in a wireless environment.
u.. Serve as an escalation point for difficult problems and complex
inquiries. Act as a peer group leader to and help train staff.
Regards,
Perry
Amtex systems Inc.
Email: [email protected]
Direct: 646-216-8769
866-330-0589 (F)
"Certified Minority Business Enterprise firm"
Amtex Systems Inc is rated among the top privately held Technology companies in
New York.
50 Broad Street, Suite 801
New York, NYC-10004
www.amtexsystems.com
Business Verticals:
Infobuild India( Webfocus, iWay) | BPO Division | Offshore development |
Independent Software Testing | Healthcare practice | Technology Infrastructure
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