*Please reply me to [email protected] * * *
*Location: New Jersey* *Rate: $50 Per Hour* * * *Position Description (Senior Analyst – IT Service Management (ITSM)):* The Strategic Projects group, is looking for an individual to join the IT Service Management Office team. This team is charged with rolling out the current ITSM processes globally and creating a Continuous Service Improvement Program. This position will collaborate with the business units and the Global ITSM Office to develop and implement their operational improvement strategies. The person will have in depth knowledge of IT services operations and ITIL V3 along with a track record of delivering outstanding performance. *Roles & Responsibilities*: · Develop ITSM process strategies for supporting the achievement of operational excellence in IT operations. · Coordinating with other regions and the Global Utility group to implement these strategies and continual service improvements. · Conducting joint process development sessions and documenting process flows, procedures and other documentation around the processes. · Work closely with process owners to develop consistent approach to each ITSM process. · Analyze current state of ITSM processes in order to determine the best business improvement opportunities working in collaboration with the business units. · Provide project management, guidance and/or coordination for IT operations improvement initiatives. Leverage and coordinate external support as necessary to fully realize opportunities. · Regularly present strategies, plans and progress/feedback on initiatives to senior IT operations management. · Develop innovative approaches for leading change management activities necessary for achieving operational excellence. *Skills/Experience Required*: · 5+ years experience in IT Operations executing and managing one of more ITIL processes. · 5+ years experience in process design and implementation including at least one year as an overall ITSM process architect · ITIL V3 Foundations certification required, highly desire Intermediate Certifications or Service Manager Certificate (e.g. ITIL Master) · Ability to apply knowledge of existing ITSM processes and industry process engineering methodologies and principles to daily assignments and activities · Strong understanding and use of KPIs and metrics to manage performance · Ability to document and maintain ITIL Framework support documentation (e.g., processes, procedures, workflows, communication/training material, etc.) · Ability to lead the development of new processes and procedures within IT working with stakeholders from across IT groups and sister companies · Ability to support the integration and organizational adoption of IT processes, standards, policies and controls · Strong project management experience · Experience in ITSM improvement project using ITIL framework for a large, global company · Excellent communication skills, both written and verbal, and excellent presentation skills. Thanks & Regards, Vikas *VST Consulting INC.* Off: 732-675-7773 *[email protected]* www.vstconsulting.com -- Subscription settings: http://groups.google.com/group/tek-professionals/subscribe?hl=en
