************ PLEASE RESPOND TO *[email protected] **************** ****************DIRECT CLIENT *************
********IMMEDIATE NEED *********** Title: *Network ( Cisco - voice ) – need Only L3 resource.* Location : Greenville, NC. Duration:* 6 months* Start : ASAP. Number of position : 1 *Need Greater than 7 – 9 years IT experience, preferably in a large IT organization**.* This position requires the ability to install, configure, support, monitor, assess, and troubleshoot infrastructure and application issues across the following areas: Ø *Solid experience in troubleshooting and implementation of Cisco Unified Communication Manager, Cisco Gateways /Gatekeepers, Cisco IPCC Express.* Ø 2 no of Cisco Call Manager 6.x Clusters Ø Single cluster of Cisco IPCCX 5.x (HA mode) integrated with one of the CUCM cluster. Ø Cisco Unity Connection 2.1 for voice mails. Ø Noble Outbound Dialer Ø Right FAX 9.5 Ø IVR - Inter Voice Technology Ø Cisco Gateway/Gatekeeper Ø Agent Screen/ Call Recording by Variant and Witness Ø Cisco VG 200 Series Gateway Ø Cisco ATA Ø Cisco IP Phones * * *Experience in configuring and troubleshooting right fax and Call recording application and IVR (Inter voice technology * *Preparing Standard Operation Process documents*** *Cisco Call Manager and Cisco Unity** * - Solving phone registration issues - Basic Voice quality issues - Basic Voice Gateway issues - One way Voice issues - Voice VLAN configure issues - IP AA/IP IVR issues - Call Manager services monitoring - CDR reporting issues - Extension mobility configuration for new users - Solving extension mobility problems - Configuring Class of service for different groups of users - Troubleshooting partition and CSS related issues - Troubleshooting CDR issues - Troubleshooting Call Handler issues in Unity - Modifying subscriber template in Unity - Troubleshooting TTS issues in Unity - Troubleshooting Unity backup issues - Troubleshooting Unity greeting issues - Checking QOS config and modifying them for Voice quality issues - Fine tuning of Call Manager Service parameters as per customer requirement - Conferencing and Transcoding issues - Media resource group list configuration issues - MOH issues - Working on Call Manager trace files - Working on Q931 translator outputs - Working on event log files for Call Manager troubleshooting - Troubleshooting DC directory problems - Running trace and debug to solve issues related to Voice Gateways - Working on Cisco Unity diagnostic tools - Working on Cisco Unity status monitor to troubleshoot port related problems - Working on Disaster Recovery tools in Unity - Working on Directory Walker utility in Unity - Troubleshooting Unity problems using Macro traces - Patch updates - Hardware Upgrades - Hardware Replacements - Schedule the Backups - Managing system performance - Assistance in connecting scheduled conferences[Voice/Video] - H/W Crash Analysis - OS Crash Dump Analysis - Root cause analysis of the problems - Installations of cards/cables/modules physically - Actual H/W trouble shooting, break fix maintenance etc - Perform DR tests as applicable - Perform feasibility tests before the actual roll outs - Proactive resolution of alarms identified - Carry out periodic audits - Analysis and reporting of the CDR collected - Vendor co-ordination *Cisco IPCC Express** * - CRS engine issues - JTAPI subsystem issues in CRS - IP IVR script not working - New agent creation in CRS - Agent login issues - Agent unable to make or receive calls - CAD related issues both in IPCC express and enterprise - Cisco Supervisor Desktop issues - Agent call receive issues - Screen pop issues with Agent - Troubleshooting calls stuck in a queue - Adding new users in Call Manager for IPCC express or enterprise - Diagnosing real time reporting problems - Basic Voice Gateway issues - One way Voice issues - CTI server related issues - Agent Call recording issues by Supervisor - Troubleshooting issues as related to Silent monitoring, barge etc. - Problem with PIM not going active - JTAPI client related issues - Problem with JGW process not going active - Agent with extension mobility login issues - Diagnosing problems with Historical Reporting - CTI server integration issues - Post routing issues - Translation route issues - Troubleshooting IP IVR to ICM PG issues - Troubleshooting CM to ICM PG issues - Making changes to the IVR scripts and uploading them - Making changes to ICM scripts as per customer requirements - Running Call tracer to test the new scripts - Running Traces required to debug calls stuck in a queue - Running traces in CRS for Application,ASR,TTS,Desktop,Call control issues - Working on IP IVR log files - Working on ICM log files - PIM related issues - Working on Call manager traces for issues related to IPCC express and enterprise - Running the debug tools in ICM like dumplog,opctest etc to diagnose problems related to ICM Troubleshooting ICM database synchronization issues Thanks!! Vivek Samant Resource Manager Optimum Technology Solutions Inc. ********************************************* Consistently delivering optimum, cost effective, valuable IT-based solutions to our clients Optimum Technology Solutions Inc., Phone: 615-346-9325 Fax : 615-523-2880 Email: [email protected] www.optyinc.com
