On Wed, Dec 7, 2016 at 9:21 AM, Tristan Johnson <[email protected]> wrote:
> Is there another support tech I need to get a hold of for a support > question..? > > We're in a similar position, although not with Drew in particular — it seems very difficult to get hold of someone in real time when we're hit with a customer-impacting combination of circumstances. In particular, when we're dead in the water, the lack of a North American 24h contact point is really killing us — we're five hours earlier than Nick, for instance, and 11 hours different from Israel. This is one of those times. I feel like marching with a placard: "We need a TAC/NOC!" -- Jeremy Austin (907) 895-2311 (907) 803-5422 [email protected] Heritage NetWorks Whitestone Power & Communications Vertical Broadband, LLC Schedule a meeting: http://doodle.com/jermudgeon
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