*Environment*: -
Operating System : - Windows Server 2008 R2 Datacenter
Service Pack 1
Processor : - Intel(R) Xenon(R) CPU E5-2670 v2 @
2.50 GHz 2.50 GHz
Installed memory (RAM): - 3.75 GB
System type : - 64 – bit Operating System
*Exe Description*: - Exe belongs to OCR Engine. We are using Tesseract OCR
engine for developing application. It is working for almost thousand
machines properly. Exe is capable to OCR images (Using tiff). We are using
32 bit Tesseract exe.
http://code.google.com/p/tesseract-ocr/downloads/detail?name=tesseract-ocr-setup-3.02.02.exe&;
*Problem Description*: - We have developed a component which can extract
different kind of document ext and for tiff images, we have used Tesseract
exe.
While processing through an application program we process a tiff file
through Tesseract exe and it is taking more time to complete process as
compare to any other machine and many times or continuously; I have seen
that CPU is reaching up to 100% and user is not able to do anything.
Machine becomes in hang mode.
*Already Attempt: - *
I) – I tried to extract same series of document from another same kind of
machine and I found that another machine is working absolutely fine.
II) –I tried to debug program on problem machine; I found that it is taking
more time to process a tiff file as compare to any other machine. Then I
found that more than one exe is in Task Manager Program and each one is
having 87 to 90 percent use of CPU.
III) - It think, because exe is taking more time to process and on that
time CPU becomes 100 % and when it goes to extract again for another tiff
document system hang, because earlier exe is still in process.
Because program is running successfully in many machines and problem is
coming from a single machine, so we are not able to find out exact root
cause. Maybe it relates to Windows Program/Windows Patch/ Anything Else.
As this issue is coming on client side and it has become critical to find
the solution. So kindly let us know possible solution for the problem.
For any kind of input which can assist us to resolve the issue. I will be
really thankful.
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