Customer Service <http://noodle-doodle.com/2006/07/20/customer-service/> **
** *I don't mind automated systems. Really. What drives me crazy is automated systems that don't work correctly. And doesn't it seem like a lot of companies have disabled their "dial 0 to talk to a real person" option? Sorry, that selection is invalid.* *And then, when I do finally get to talk to a real live person, I have a very difficult time understanding many of them. I've always had a difficult time understanding some accents. Put that person on the other end of a phone with a lousy connection, and I'm completely lost. Why are companies outsourcing their customer service call centers? I don't really need an answer to that. It's money.* *I've also noticed more than one of my monthly billing statements being printed from a really crappy printer. My car payment looks like it was printed off an inkjet with a lower quality than a typical home inkjet. My credit card statement looks like a really bad fax.* *I understand the need to save money. But I would prefer companies to spend a little less on the salaries of their top executives instead of cutting corners and making their customers feel less important. I think this kind * *-- cnu.pne * --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Thatha_Patty" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/thatha_patty?hl=en -~----------~----~----~----~------~----~------~--~---
