* Why CITIBANK went belly up? * *Nice punch from madhavan *
*> Cancel your credit card before you * *> > die..........(hilarious!) > > > > > > Now some people are really stupid!!!! > > Be sure and cancel your credit cards before you die. > > > > This is so priceless, and so, so easy to see happening, > > customer service being what it is today. > > > > A lady died this past January, and Citibank billed her for > > February and March for their annual service charges on her > > credit card, and added late fees and interest on the monthly > > charge. The balance had been $0.00 when she died, but now > > somewhere around $60.00. A family member placed a call to > > Citibank. > > > > Here is the exchange : > > > > Family Member: 'I am calling to tell you she died > > back in January.' > > > > Citibank : 'The account was never closed and the late > > fees and charges still apply.' > > > > Family Member : 'Maybe, you should turn it over to > > collections.' > > > > Citibank : 'Since it is two months past due, it already > > has been.' > > > > Family Member : So, what will they do when they find out > > she is dead?' > > > > Citibank : 'Either report her account to frauds > > division or report her to the credit bureau, maybe > > both!' > > > > Family Member : 'Do you think God will be mad at > > her?' > > > > Citibank: 'Excuse me?' > > > > Family Member : 'Did you just get what I was telling > > you - the part about her being dead?' > > > > Citibank : 'Sir, you'll have to speak to my > > supervisor.' > > > > > > Supervisor gets on the phone : > > > > Family Member : 'I'm calling to tell you, she died > > back in January with a $0 balance.' > > > > Citibank : 'The account was never closed and late fees > > and charges still apply.' > > > > Family Member : 'You mean you want to collect from her > > estate?' > > > > Citibank : (Stammer) 'Are you her lawyer?' > > > > Family Member : 'No, I'm her great nephew.' > > (Lawyer info was given) > > > > Citibank: 'Could you fax us a certificate of > > death?' > > > > Family Member : 'Sure.' (Fax number was given ) > > > > > > After they get the fax : > > > > Citibank : 'Our system just isn't setup for death. > > I don't know what more I can do to help.' > > > > Family Member : 'Well, if you figure it out, great! If > > not, you could just keep billing her. She won't > > care.' > > > > Citibank: 'Well, the late fees and charges will still > > apply.' > > > > (What is wrong with these people?!?) > > > > Family Member : 'Would you like her new billing > > address?' > > > > Citibank : 'That might help...' > > > > Family Member : ' Odessa Memorial Cemetery , Highway > > 129, Plot Number 69.' > > > > Citibank : 'Sir, that's a cemetery!' > > > > Family Member : 'And what do you do with dead people on > > your planet???' > > > > (Priceless!!) > > You wondered why Citi is going broke and need the feds to > > bail them out!! > > J.Madhavan* *.* * * *__,_._,___* *Service Above Self cnu.pne *
